Privacy Policy

Build EZ System, LLC (referred to as “BUILD EZ”) respects your privacy rights. This Privacy Policy describes how we collect, use, and handle personal information when you use our platform, website(s), app(s), data analytics software, and other services (collectively, the “Services”). By using, participating in, or accessing our Services, you acknowledge that you accept and consent to the practices and policies described in this Privacy Policy. 

Scope

This Privacy Policy outlines BUILD EZ’s general position and its practices about its commitment to implement the foregoing principles, including the types of Personal Data that we collect, the purpose and use of the Personal Data and the notice and choice that affected data subjects have regarding our use of their Personal Data, their ability to correct that information, and the internal contact mechanism to make inquiries and/or lodge a complaint about our adherence to the principles. This Privacy Policy does not address additional local privacy requirements that the Company may need to adhere to.

Legal Status

BUILD EZ will be the Controller of your Personal Data that is provided, collected and/or processed pursuant to this Privacy Policy for purposes of BUILD EZ being able to respond to requests for information or service, conclude a business transaction, provide the service, or otherwise for BUILD EZ’s legitimate business interests. In contrast, BUILD EZ will be a Processor of data that is inputted into the service when a customer of BUILD EZ uses the Service. If you have any questions about whether any of the foregoing applies to you, please contact us using the information set forth in the “Contact Us” section below.

What Information We Collect & Why

We collect and use the following information to provide, secure and improve our Services and as otherwise described in this Privacy Policy:

Account Information. We collect various forms information from visitors of our website and users of our Services like your name, title, company, email address, location, phone number, payment information, account and website activity, IP addresses, cookies identifiers, and other information you provide that will or may identify you (collectively, the “Personal Data”). Some of our Services let you access your accounts and related information with other service providers. We may use, process and transmit your Personal Data to render our Services, to contact you and allow others on your team to contact you through the Services, to tell you about new products and features, to respond to customer care and other inquiries, and to process and fulfill your transactions and other requests.

Services Information. Our core technology enables our customers to carry out virtual managed service provider (MSP) services, including managing IT infrastructure, managing software, offering technical support, and fully-managed hardware outsourcing, among other services.

Identifiable Information. If you provide us with any personally identifiable information/personal data about an individual, you represent and warrant that (1) you have that person’s consent to do so; (2) such person has given explicit consent (a) for us to collect, process, use and store such information as set forth in this Privacy Policy and any commercial agreement you have entered into with us, and (b) for any other ways you may use that information; and (3) you are responsible for ensuring that your (and any of your personnel or representatives, if applicable) use, control, processing, and treatment of such information and any of your legal policies relating thereto are in compliance with all applicable laws, rules and regulations.

Usage Information. We collect information related to how you use the Services, including actions you take in your account, such as accessing and sharing files and reports. This helps us provide you with additional features, and to personalize, monitor and improve the Services. We also collect information from and about the devices you use to access the Services, such as IP addresses, the type of browser and device you use, the web page you visited before coming to our sites, and identifiers associated with your devices. Your devices (depending on their settings) may also transmit location information to the Services.

Cookies and other technologies. We use technologies like cookies and pixels to provide, improve, protect and promote our Services. For example, cookies help us with things like remembering your username for your next visit, understanding how you are interacting with our Services, and improving them based on that information. You can set your browser to not accept cookies, but this may limit your ability to use the Services. In addition, when visitors come to our site, third parties may place cookies on your browser for targeted advertising purposes. If you would like to opt out of receiving targeted advertising, please email support@buildezsystem.com.

Other Sources. We may receive personal information about you from third-party sources, such as security providers, fraud detection and prevention providers, for example, to help us fight fraud; we may also receive such personal information from advertising and marketing partners in order to monitor, manage and measure our ad campaigns, and we may collect personal information from lead enhancement companies.

Choice. You can always opt not to disclose information to us, but keep in mind that some information may be needed to create an account or take advantage of some of our features. You may also be precluded from using certain features, tools and aspects of our Services if you elect not to provide us with certain information that we may request.

With Whom We Share Your Information

Other users. Our Services display information contained within your Personal Data like your name, company name, and email address to other users in places like your user profile.

Other applications. You or your company administrators can also give or direct us to give third parties access to your information and account – for example, via third party CRM platforms. We may also share your Personal Data with third parties as requested or directed by you through the Services. Please remember that such third party’s use of your information will be governed by their privacy policies and terms and we are not responsible for their acts or omissions. Similarly, this Privacy Policy does not reflect the privacy practices of how our customers may use information they collect using our Services, and it is up to them to determine whether a non-disclosure agreement or other terms should be entered into with their prospects, customers, and other third parties with whom they may share information, however, we expect them to comply with all applicable laws. BUILD EZ does not monitor, review or specifically comment on its customer’s privacy policies or their compliance with their respective privacy policies.

Anonymized Data. We may anonymize or aggregate your Personal Data so that you are not individually identified (“Anonymized Data”), and we may use such Anonymized Data to improve our Services. We also may also provide Anonymized Data to our partners, who may use that information in an anonymized form to understand how often and in what ways people use our Services so that they, too, can provide you with an optimal online experience. However, we will never disclose aggregate usage information to a partner in a manner that would identify you personally as an individual except as required to perform the Services or as otherwise set forth in this Privacy Policy.

Vendors; Affiliates. BUILD EZ uses certain trusted third parties (for example, providers of datacenters, support tools and IT services) to help us provide, improve, protect, and promote our Services. From time to time we may need to share your data with these parties. We may also share your Personal Data with our affiliated entities and personnel globally. These third parties will access your information only to perform tasks on our behalf in compliance with this Privacy Policy. We may and our customers may share information as discussed above and throughout this Privacy Policy, but we won’t otherwise sell your Personal Data to advertisers or other third parties.

Processing of Your Personal Data

BUILD EZ will use your Personal Data only in accordance with this Privacy Policy. If you do not wish us to continue using your Personal Data in this manner, you can request that your account be deactivated by contacting us as specified in the “Contact Us” section. Keep in mind, however, that by deactivating your account, your access to the Services may be suspended and terminated.

We will only process your Personal Data if we have a lawful basis for doing so. Lawful bases for processing include consent, contractual necessity (ie. processing that is necessary for the performance of a contract with you, such as your user agreement with us that allows us to provide you with the Services) and our “legitimate interests” or the legitimate interest of others (e.g. our users),

We process Personal Data when you use our Services for purposes such as:

• Account configuration

• Account maintenance

• Hosting and storing personal data from meetings, conference calls, emails, webinars and other audio, video, image or text-based communications (designed to facilitate the provisioning of the Services)

• Personalizing, improving or operating our Service and business

• Fulfilling requests you make which are related to the Services

• Protecting, investigating and deterring against fraudulent, harmful, unauthorized or illegal activity

• Providing reports based on information collected from use of our Services

• Providing support and assistance for our Services

• Providing the ability to contact you

• Providing customer feedback and support

• Complying with our contractual and legal obligations, resolving disputes with users, enforcing our agreements

• Keeping you up to date on the latest Services announcements, software updates, software upgrades, system enhancements, special offers, and other information

• To provide customer feedback and support

At the present time, BUILD EZ has no plans to sell any Personal Data that it collects, whether as controller or processor. If that should change, we will make sure to comply with the provisions of this Privacy Policy which pertain to modifying this policy.

Data Subject Rights

You have the rights with respect to your Personal Data which are set forth below. Please note that in some circumstances, BUILD EZ may not be able to fully comply with your requests, or we may ask you to provide us with additional information in connection with your request, which may include providing us with more Personal Data if we need to verify your identity or the nature of your request. In such situations, however, we will still respond to let you know of our decision. To make any of the following requests, contact us using the contact details referred to in the “Contact Us” section of this policy. Your rights consist of the following:

• Access: You can request more information about the Personal Data we hold about you. You can also request a copy of the Personal Data.

• Rectification: If you believe that any Personal Data we are holding about you is incorrect or incomplete, you can request that we correct or supplement such data. You can also correct some of this information directly by logging into your service account. Please contact us as soon as possible upon noticing any such inaccuracy or incompleteness.

• Objection: You can contact us to let us know that you object to the collection or use of your Personal Data for certain purposes.

• Erasure: You can request that we erase some or all of your Personal Data from our systems.

• Restriction on Processing: You can ask us to restrict further processing of your Personal Data.

• Portability: You have the right to ask for a copy of your Personal Data in a machine-readable format. You can also request that we transmit the data to another entity where technically feasible.

• Withdrawal of Consent: If we are processing your Personal Data based on your consent (as indicated at the time of collection of such data), you have the right to withdraw your consent at any time. Please note, however, that if you exercise this right, you may have to then provide express consent on a case-by-case basis for the use or disclosure of certain of your Personal Data, if such use or disclosure is necessary to enable you to utilize some or all of our Products.

As noted above, under certain circumstances we will not be able to fulfill your request, such as if it interferes with our regulatory obligations, affects legal matters, we cannot verify your identity, or it involves disproportionate cost or effort, but in any event, we will respond to your request within a reasonable timeframe and provide you an explanation. To make such a request of us, please contact us at support@buildezsystem.com.

Legal Requests/Disclosures

We may access, preserve and disclose your information to third parties if we determine that such disclosure is reasonably necessary to (a) comply with the law, legal requests or court orders; (b) protect any person; (c) prevent theft, fraud, or abuse or address security or technical issues relating to our Services or our users; or (d) protect and enforce our rights and the rights, property and safety of our users and others.

How We Store Your Information

Security. We have personnel and/or third parties dedicated to keeping your information secure and testing for vulnerabilities. We also continue to work on features to keep your information safe in addition to things like Sign-On user authentication, and encryption of data in transit and at rest. However, no means of transmission over the internet or electronic storage is 100% secure, and while we endeavor to use commercially reasonable means to protect personal information, we cannot guarantee its absolute security. If you access our Services, you should protect and prevent unauthorized access to your account and personal information.

Retention. Subject to the rights of users set forth above, we’ll retain information for as long as we need it to provide you the Services or to comply with applicable law. If you discontinue the Service, this information can be deleted upon request. But please note: (1) there might be some latency in deleting this information from our servers and back-up storage; (2) we will not delete Anonymized Data and may continue to use it as describe in this Privacy Policy; and (3) we may retain information if necessary to comply with our legal obligations, resolve disputes, manage security risks, or enforce our agreements.

Accountability for Onward Transfers.

BUILD EZ will ensure that any third party to whom Personal Data may be disclosed is aware of and adheres to the principles contained in this Privacy Policy and/or is otherwise compliant with applicable laws and regulations mandating an adequate level of privacy protection. BUILD EZ will ensure that any such third party (a) is aware of the principles contained in this Privacy Policy; (b) is subject to laws providing the same level of privacy protection as is required by these principles; and (c) has contractual safeguards in place to protect the Personal Data. We shall also, upon notice, take reasonable and appropriate steps to stop and remediate unauthorized processing by third parties.

BUILD EZ is not required to identify the sources of personal data when such identification is not possible through reasonable efforts, or where the rights of persons other than the affected data subject would be violated. If there are compelling grounds to doubt the legitimacy of a data subject’s request for rectification, amendment or deletion of his or her Personal Data, we may require further justifications before performing the Data Subject’s request. We are not required to notify third parties to whom the Personal Data has been disclosed of any rectification, amendment or deletion when such notification involves a disproportionate effort or unreasonable burden.

Security

BUILD EZ undertakes reasonable and appropriate administrative, technical and physical measures to protect the confidentiality, integrity and availability of Personal Data, whether in electronic or tangible, hard copy form. We also take reasonable steps to protect Personal Data from loss, misuse and unauthorized access, disclosure, alteration and destruction.

Collection from Minors

BUILD EZ does not knowingly collect personal information from minors who are under the age of 16 through the Services. If a parent or guardian becomes aware that his or her child has provided us with personally identifiable information without his/her consent, then he or she should contact BUILD EZ as described below. If we become aware that a child under the age of 16 has provided us with personally identifiable information, we will delete such information from our files. Further, the Children’s Online Privacy Protection Act (“COPPA”) requires parental consent for collection of data from children younger than the age of 13 years old. For tips on protecting children’s privacy online, generally, please view the U.S. Federal Trade Commission (“FTC”) website at https://www.ftc.gov/privacy/privacyinitiatives/childrens.html.

Links to Third Party Websites

Through our Services, you may connect to third party websites via hyperlinks, and the connections may or may not be obvious. We are not responsible for the collection, use, maintenance, sharing or disclosure of data and information by such third parties. We encourage you to be aware of the varied privacy policies of Web sites that you visit.

Google Requirements

BUILD EZ's use and transfer to any other app of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.  BUILD EZ does not share any user data with any AI models.

Change of Entity Form

If we are involved in a reorganization, merger, acquisition or sale of our assets, bankruptcy or similar event, your information may be transferred as part of the evaluation of and consummation of that deal. We will notify you (for example, via a message to the email address associated with your account) of any such deal where we are not the surviving entity of such transaction, and outline your choices.

Right to Modify

We may revise this Privacy Policy from time to time, and will post the most current version on our website. If a revision meaningfully reduces your rights, we will make reasonable efforts to notify you. This Privacy Policy may be updated from time to time for reasons such as operational practices or regulatory changes, so we recommend that you review our Privacy Policy when returning to our website. By using the Services after any changes, you acknowledge your agreement to such changes and that use of information collection is subject to the Privacy Policy in effect when such information is used. If you have opted not to receive legal notices or emails from us, or have not provided your email address to us, the legal notices we send to you will still govern your use of the Services.

For California Visitors

Under California Civil Code Sections 1798.83-1798.84, California residents are entitled to ask us for a notice identifying the categories of personal information which we share with our affiliates and/or third parties for marketing purposes, and providing contact information for such affiliates and/or third parties. If you are a California resident and would like a copy of this notice, please submit a written request to: support@buildezsystem.com.

Access and Contact

Through your account settings, you may access, and in some cases, edit or delete certain information you provide to us. The information you may view, update or delete may change as the Services change. If your Personal Data has been provided to us by one of our customers, please contact that customer to request any access to, correction of, or removal of your information.

Inquires or Concerns

BUILD EZ uses a self-assessment approach and/or outside compliance review to assure compliance with this Policy and periodically verifies that this Privacy Policy is accurate, comprehensive for the information intended to be covered, is completely implemented and accessible and is in conformity with the principles set forth in this Policy.

You may always request access to the data you submit to BUILD EZ and/or a summary of the data that we’ve collected about you. Please direct those requests to either the ‘contact us’ feature on our website or by sending an email to support@buildezsystem.com, and we will do our best to provide a prompt response to your question.

BUILD EZ commits to the resolution of complaints about your privacy and our collection or use of your Information. If you have any questions or complaints regarding this Privacy Policy, please contact us at support@buildezsystem.com. We will investigate your question, respond to your inquiry, and attempt to resolve any concerns as quickly as practicable. BUILD EZ is subject to the investigatory and enforcement powers of the FTC.

Cookies

A cookie is a small text file that is stored in your web browser that allows BUILD EZ or a third party to recognize you. Cookies might be used for the following purposes: (1) to enable certain functions; (2) to provide analytics; (3) to store your preferences; and (4) to enable ad delivery and behavioral advertising. Cookies can either be session cookies or persistent cookies. A session cookie expires automatically when you close your browser. A persistent cookie will remain until it expires or you delete your cookies. Expiration dates are set in the cookies themselves; some may expire after a few minutes while others may expire after multiple years. Cookies placed by the website you’re visiting are sometimes called “first party cookies,” while cookies placed by other companies are sometimes called “third party cookies.”

When you access and/or use any of the Services, BUILD EZ or a third party may place a number of cookies in your browser. Some of the cookies will only be used if you use certain features or select certain preferences, and some cookies will always be used. Each cookie serves one of four different purposes:

• Essential Cookies: These first party cookies allow users to use a feature of the Services such as: (i) staying logged in, or (ii) making purchases.

• Analytics Cookies: These cookies track information about how the Services are being used so that we can make improvements and report on our performance. We may also use analytics cookies to test new ads, pages or features to see how users react to them. Analytics cookies may either be first party or third-party cookies.

• Preference Cookies: These first party cookies store your Services preferences.

• Ad Targeting Cookies: These third-party cookies (also known as “behavioral” or “targeted” advertising) are placed by advertising platforms or networks in order to: (i) deliver ads and tracks ad performance, and (ii) enable advertising networks to deliver ads that may be relevant based upon your activities.

 

We may set cookies within emails we send to you (if you have consented to receiving emails from us). These cookies are used to track how often our emails are opened and clicked on by our customers. You can manage email cookies in the same way as website cookies, as explained above.

 

• Third party companies like analytics companies and ad networks generally use cookies to collect user information on an anonymous basis. They may use that information to build a profile of your activities on the Services and other websites that you’ve visited.

• If you don’t like the idea of cookies or certain types of cookies, you can change your browser’s settings to delete cookies that have already been set and to not accept new cookies. To learn more about how to do this, visit the help pages of your browser. Please note, however, that if you delete cookies or do not accept them, you might not be able to use all of the features we offer, you may not be able to store your preferences, and some of our pages might not display properly. You may also opt out of third-party cookies by following the instructions provided by each third party in its privacy policy.

• We use additional technologies to help track user activities and preferences. For example, we may use web beacons (also known as clear gifs, pixel tags or web bugs). Web beacons are tiny graphics (about the size of period) with a unique identifier that are embedded invisibly on web pages or emails. They are used to track user activities and communicate with cookies. You cannot opt out of web beacons used in webpages, but you can limit their use by opting out of the cookies they interact with. You can opt out of web beacons used in emails by setting your email client to render emails in text mode only. Finally, we may use local storage to facilitate certain functions.